Click & Collect

We offer the finest specialty poultry and game bird meats to home cooks across Melbourne and Victoria.

  • Pick-up is available for all products on our website 
  • Select the pick-up option when checking out your order 
  • Order before 3pm for next-day collection. Collection is available from our retail shop – 18 Carrington Drive, Albion VIC 3020. You can pick up during opening hours at our retail shop (18 Carrington Drive, Albion VIC 3020) from 10am – 3pm, Tuesday to Friday. If you need to make a collection outside of our normal hours please contact us to see if we can make arrangements. 

Ordering Process 

  • Any changes or if anything needs to be added on to your order, please let us know before 3pm the day before delivery.  
  • Collections can be scheduled Tuesday – Fridays between 10am & 3pm from our retail shop.  
  • You will be sent an ‘order received’ via email when your order has been received.  Aurum Poultry Co. team will review the order and will send the ‘order confirmation via email once the order is confirmed and has moved to the process stage. 
  • Your order will be delivered in a plastic-lined insulated Chilltaner box. These boxes are recyclable and sustainable. 

Product Availability

If a product you are interested in is not available online please give us a call on 03 9363 6320 and we’ll do our best to arrange it for you.

There is a limit to the number of orders we can fulfil on any one day however we will do our best to satisfy all orders placed. Stock availability may vary and products can sell out before orders are packed for delivery, if an item is sold out we will endeavour to replace it with a similar product or make alternative arrangements. We thank you in advance for your flexibility and understanding.

How To Check Order Status

We will call you with the phone number you provided at checkout to notify you of the approximate time of our arrival. Or please contact our customer service team on (03) 9363 6320.  

Cancellation Policy

We completely understand plans can change and you may need to cancel your order with us. If you need to cancel your order, please notify us within 2 business days of your delivery or pick-up date to receive a refund. An administration fee of 5% will be deducted from your refund total before being processed. If your order is due for delivery or pick up within less than 2 business days, we will not process a refund. Please note, that business days are Monday – Friday from 10am – 3pm. For all cancellation enquiries, please send an email with your full name, email address and order number to info@aurumpoultryco.au.   

Returns 

Due to the nature of our products, we do not accept returns or a change of mind on our products. If there is a problem with a product, please refer to our Refund Policy. At Aurum PoultryCo., we strive to provide you with the best quality product. Please inspect your order upon delivery / pick up and contact us immediately if the item is damaged or if you received the wrong item, so we can evaluate the issue and sort it for you.  If there is a problem with the product, notify us within 24 hours of purchase. Please note, that all of our products are labelled with a packed date.  

Public Holidays

Online shop is closed on public holidays and we offer no delivery service. Due to the expected high demand of orders around holidays, we recommend ordering in advance to secure your delivery slot. Aurum Poultry Co. reserves the right to change delivery days or extend blackout dates for: no ordering, deliveries and pick-ups when in extremely busy seasons like Christmas, we will communicate in advance any such changes to normal trading.  

Wholesale

Ordering in bulk for your business? We are also a wholesale butchers, follow the link for more about our options for hospitality and wholesale.