Returns & Cancellation Policy

Aurum Poultry Co.’s goal is to provide you with the finest quality produce and fine food product every single time.

If a product is not up to your standards simply contact our customer sales team on 03 9363 6320 or email We want you to be delighted with your purchase and will endeavour to resolve any issue with quality, quantity or service. Please note, all of our products are labelled with a packed date or use by date for recommended appropriate consumption times.

We do not honour returns or refunds:

  • If the claim is not made within 24 hours of the product being delivered / picked up
  • If your product has not been stored appropriately
  • If product is consumed outside of the recommended consumption time.

We do not provide a refund or replacement if you change your mind in relation to our products.

Contact us on (03) 9363 6320 or